Respects the privacy of visitors to our website. Please read this Privacy Statement carefully so that you understand what information we collect through our website and what we do with that information. This Privacy Statement applies only to information collected online through the Friendly Auto Mall website and does not describe the ways in which we may collect or use information obtained offline or through any means other than our website.
Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. Our website is not directed at children under 12 and we won't knowingly allow anyone under 12 to provide us any personally identifying information; if you're under 12, please don't provide any information about yourself on this website.
The information we gather falls into two categories: (1) information supplied by visitors to the site when they list a car for sale, perform a search, enter a sweepstakes or other promotional contest, or inquire about a vehicle listed for sale or about another product or service offered through our website; and (2) tracking information gathered as visitors navigate through our website and review our email newsletters and other email messages. Third-party providers featured on or linked to by our website, such as vendors of products and services offered through our site, may be gathering information, as well, through processes we don't control.
To make use of certain features on our site, visitors need to provide limited information about themselves and their interests so that we can tailor the information we provide to their needs. For example, to help you find the car you want close to home, we need to know what kind of car you're looking for and your zip code. We ask you to provide this information when you perform a search. We use this information to help you find the car you're looking for. If you find a listing that interests you and elect to send the seller an email through our website, we'll share with the seller the contact information you supply through our online "Email Dealer" form. Some dealerships that list vehicles for sale on our site use third-party service providers to manage their "leads" (that is, the inquiries they receive from consumers who are interested in the vehicles they've listed for sale). If a dealership has designated a provider of lead management services, we may also share with that provider any information you elect to send to the dealership through our "Email Dealer" form. Vehicle manufacturers like to monitor how responsive their franchised dealers are to consumer inquiries. To help them monitor and improve dealer performance, we may also provide vehicle manufacturers with the information you send their franchised dealers using our "Email Dealer" tool. If you find a listing for a certified pre-owned vehicle that interests you and elect to send the seller an email through our website, we'll also share the information you supply through our "Email Dealer" form with the manufacturer of the vehicle you're inquiring about (which administers the certified pre-owned program) to use for quality assurance, internal business analysis, process management, and other similar purposes. If you do not wish to share your email address or other contact information with sellers who advertise on our website, lead management service providers, and vehicle manufacturers, you should not use our "Email Dealer" contact form. Many of the dealership listings that appear on our website include toll-free telephone numbers that can be used to contact the dealership that is selling the advertised vehicle. If you call a dealership using one of these toll-free numbers, we may provide the dealership with the date, time, and duration of your call, as well as the number from which your call originated. If you wish to contact a dealership that advertises on our website without disclosing this information, please contact the dealership by email or by dialing its local telephone number. When you list a car for sale, we ask for information on the car and on how you can be contacted by potential buyers. We also ask for your credit card number and the expiration date on your card. We use this information to create your ad and to process your payment.
If you provide us your email address, we may email you about our website or our services, or to inquire about your experience using our website or sites operated by others. From time to time, we'll also send you emails that may include automotive information, special promotions, and other commercial offers that we think may be of interest to you. Though we hope you'll find these communications informative and useful, if you don't, you can always unsubscribe by following the simple instructions included in each email. And you can opt-out of receiving these types of commercial offers at all by indicating, when you list a car for sale or inquire about a car listed on our website, that you'd prefer not to receive these communications.
Our web server automatically collects limited information about your computer configuration when you visit our site, including the type of browser software you use, the operating system you're running, the resolution of your computer monitor, the website that referred you, and your IP address. (Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also use IP address information for systems administration and troubleshooting purposes. Your IP address does not tell us who you are.) We use this information to make our site as useful as we can for as many users as possible.
When we present information to our advertisers-to help them understand our audience and confirm the value of advertising on our website--it is usually in the form of aggregated statistics on traffic to various pages within our site. Any credit card information you may provide to us is secured during transmission over the Internet using industry--standard secure socket layer (SSL) encryption and is stored on our secure servers. (See "Security," below.) We use your credit card information only to bill you for the products and services you order from us. We don't share your credit card information with anyone, except as may be necessary to process your transactions or comply with law. We may collect, or have a third party collect on our behalf, aggregated statistical information about how visitors use and navigate around our site, such as the number of users who visit various pages within the site, what they click on, whether they scroll up or down on particular pages, fill out forms, etc. This aggregated information does not identify you personally. We use this information to improve our site. We may also disclose this aggregated information to third parties.
Information we gather on our website is stored within Friendly Auto Mall-controlled databases (or databases hosted on our behalf) on servers maintained in protected environments. Any credit card information you provide us is secured for transmission over the Internet using industry-standard secure sockets layer (SSL) encryption. Click here to learn more about the SSL protocol on webopedia.com. However, no physical or electronic security system is impenetrable. We cannot guarantee the security of our servers or databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a vehicle listing is available to anyone with Internet access.